If you are considering closing an account, it is worth checking what happens to unused loyalty points first. The Pokies uses a ten-level XP loyalty ladder, with rewards linked to activity and status. However, its published information does not clearly explain whether unused XP survives account closure. This guide covers the practical steps to take, the rewards attached to each level, and how to make a well-informed decision. You can also compare relevant details through the pokies.net before contacting support.
How The Pokies loyalty points system works
The Pokies loyalty programme is built around XP rather than a simple points balance that can be exchanged at any time. Players move through ten levels, starting at Copper and progressing through Steel, Chrome, Bronze, Silver, Gold, Platinum, Palladium, Titanium and Rhodium. Each level has its own published reward structure, although the site does not state how much wagering earns one XP.
The Pokies XP levels and published rewards
Rewards become larger at higher levels, but the figures are described as level-based benefits rather than a guaranteed cash balance. Copper has no listed reward. Steel provides an A$2.50 XP Redemption Bonus, while Chrome provides A$10. From Bronze onwards, players may also receive a Wager Free Bonus. The figures below show the published ladder.
| Level | Additional XP | XP Redemption Bonus | Wager Free Bonus |
|---|---|---|---|
| Steel | 125 | A$2.50 | Not listed |
| Chrome | 500 | A$10 | Not listed |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
| Gold | 30,000 | A$600 | A$600 |
| Platinum | 125,000 | A$2,500 | A$3,000 |
| Rhodium | 10,000,000 | A$200,000 | A$100,000 plus a new Lamborghini Huracán |
Are unused loyalty points protected after closure?
The short answer is that no clear public rule confirms that unused XP, pending redemption rewards or future VIP benefits remain available after an account is closed. The published loyalty information explains the levels and reward amounts, but it does not provide a specific unused-points policy, expiry rule or transfer process.
Why account closure can affect unredeemed benefits
XP is connected to the player account, so closing that account may end access to the associated loyalty dashboard and any unclaimed rewards. This is different from a cash balance, which normally appears separately in the cashier. Because the terms reserve the right to request identity checks before payment, support may also need to confirm ownership before discussing any pending benefit.
Do not assume that a loyalty reward can be converted after closure. The safer approach is to ask for a written answer before requesting permanent closure. Include your account details, current level, approximate XP balance and any reward that appears ready for redemption.
What to check before closing The Pokies account
A quick account review can prevent confusion. The Pokies does not publish an XP earning rate, downgrade rule, VIP cashback percentage or guaranteed faster withdrawal benefit. The lack of a stated expiry period also means that keeping an account open does not automatically confirm that unused points are permanent.
A practical pre-closure checklist
Before you send a closure request, review the account and save relevant information for your records. These steps help separate an earned reward from a promotional offer that may still carry conditions.
- Record your current VIP level and visible XP balance.
- Check whether an XP Redemption Bonus or Wager Free Bonus is available.
- Read any wagering conditions attached to a reward.
- Confirm whether a withdrawal or verification request is still pending.
- Ask support whether closure cancels unused XP and unclaimed benefits.
- Keep the support response and account correspondence.
For clarity, ask support to address each benefit separately. A general reply about closing the account may not explain what happens to XP, bonus funds and cash funds under the same request.
How to contact support about unused XP
The Pokies promotes 24/7 live chat and email support. Its published service information says live chat is intended to connect players with a real person quickly, while email replies are expected within a few hours. These are useful channels for requesting a direct answer before closure, but they should not be treated as a guarantee that unused loyalty points will be paid out.
Questions worth asking before permanent closure
Use plain wording and ask for the policy that applies to your account. Avoid relying on informal statements about a the pokies code, the pokies promo code or the pokies cashback, because those relate to promotions and are not evidence that XP remains valid after closure.
- What happens to my unused XP if I close the account?
- Can I redeem an available loyalty reward before closure?
- Will closing the account cancel pending bonus or wager-free benefits?
- Is there an expiry date or minimum level for redemption?
- Can support confirm the answer in writing?
If you want a temporary break rather than permanent closure, say so clearly. The site indicates that accounts can be closed temporarily or completely through support. A temporary option may be more suitable when you want time away but have not decided whether to give up account-linked loyalty benefits.
Understanding the value of The Pokies loyalty programme
The loyalty ladder can offer meaningful published rewards at higher levels, with the largest figures appearing at Rhodium. Still, those amounts should be viewed as programme benefits, not guaranteed cash. The XP earning rate, downgrade rules and redemption timing are not published, so the real value depends on the account terms shown to you and the response from support.
| Level | XP Redemption Bonus | Wager Free Bonus | Published additional XP |
|---|---|---|---|
| Bronze | A$40 | A$25 | 2,000 |
| Silver | A$150 | A$120 | 7,500 |
| Gold | A$600 | A$600 | 30,000 |
| Platinum | A$2,500 | A$3,000 | 125,000 |
| Palladium | A$10,000 | A$15,000 | 500,000 |
| Titanium | A$40,000 | A$75,000 | 2,000,000 |
Conclusion
The Pokies does not clearly publish what happens to unused loyalty points when an account is closed. Since XP and VIP rewards are account-linked, ask support for written confirmation before taking permanent action. Check your level, record any pending benefits, review their conditions and resolve withdrawals or verification requests first. If you only need a break, temporary closure may preserve more flexibility than immediate permanent closure.
